Shipping & Policies

Terms & Conditions and Right of Withdrawal

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept cancellations

Privacy policy

Last updated: 12 October 2025.

1. Information I Collect

To fulfil your order, I’ll need certain details (which you provide at checkout), such as your name, email address, postal address, payment information, and the details of the product you’re ordering.

2. Why I Need Your Information and How I Use It

I rely on several legal bases to collect, use, and share your information:
• To process and deliver your order, settle disputes, or provide customer support.
• To comply with Etsy’s Seller Policy and Terms of Use.
• To communicate with you about your purchase, delivery, or any questions.
• To improve my products and customer experience.

3. Information Sharing and Disclosure

Your privacy matters. I only share your personal information for very limited reasons and in limited circumstances:
• Etsy: to process your order and provide seller-related services.
• Delivery partners: to fulfil and deliver your items (e.g., Royal Mail, The Print Space, or similar printing/fulfilment partners).
• Compliance with laws: if required by law or to respond to legal requests.

I will never sell or rent your data to third parties.

4. Data Retention

I keep your personal information only for as long as necessary to provide you with my services and comply with legal and tax obligations (generally up to 6 years for accounting purposes).

5. Transfers of Personal Information Outside the UK/EU

If your data is transferred outside the UK or EU (for example, for printing or delivery), I rely on secure, GDPR-compliant services that protect your information to the same standard.

6. Your Rights

If you reside in the UK or EU, you have the right to:
• Access and receive a copy of the personal information I hold.
• Request correction or deletion of your data.
• Object to or restrict how I use your data.

You can contact me at [your email address] at any time to exercise these rights.

7. Contact Information

For privacy-related questions or requests, contact:
Max — Deep Atlas Studio
Location: United Kingdom

If you are unsatisfied with my response, you have the right to contact the Information Commissioner’s Office (ICO) in the UK.

Frequently Asked Questions

Are frames included?

Prints are supplied unframed - Please get in touch if you would like yours framed and I will do my best to facilitate accordingly.

What paper do you use?

Every print is produced on Hahnemühle German Etching 310gsm — a beautifully textured, matte, 100% cotton paper used by professional fine-art printers.

Sizing details

A-series sizes (A4–A1) for UK/EU buyers and standard sizes for US buyers. Each print is scaled perfectly from the master artwork. If you require a bespoke size please get in touch, I will most likely be able to provide.

Care instructions

Handle by the edges only, avoid touching the surface, and frame behind glass or acrylic to preserve its texture and colour.

Custom and personalised orders

Possibly! Message me with your request - if it fits the artwork’s format, I’ll be happy to help.

How long will it take to receive my order?

Each piece is printed to order and typically ships within 3–5 working days in the UK, and 5–10 days internationally.